GolfNext FAQ - For Players / Users
The most common questions we receive from golfers and users of the GolfNext systems.
App and Login
Q: How do I download the GolfNext app?
A: You can download the GolfNext app from Google Play Store and Apple App Store. Simply search 'GolfNext' and the app should appear
Q: I can’t log in to the app. What should I do?
A: If you are not receiving a confirmation email - please double check the spelling of your e-mail address, and also make sure that the confirmation e-mail has not ended up in your spam or junk folder. If you are 100 percent certain that you have entered the correct e-mail address and that you haven't received the e-mail, please contact us, and we will help you get access.
If you forgot your password, please use the password reset flow on the GolfNext app login screen.
Q: How do I create a user account?
A: We have a full article showing you how to download the app, create an account, and get started using the app - you can check it out here: Get started using the GolfNext App
Q: Can I use the same account at multiple golf clubs?
A: Your account can be tied to a golf club, this will always be the case if you login using your golf union number. However, this does not mean that you can only use the app at one club. You can buy points and products in the app for any club that has the GolfNext driving range system or voucher management system, depending on which products the club has made available.
Your app will always know which club is closest to you, and this club will show up first in your app. If you have points for the club in question, you will also see it in your app.
Q: The app is showing an error message. What should I do?
A: First, try closing the app completely and reopening it. Make sure you have the latest version installed. If the problem persists, contact your golf club or email us at support@golfmore.eu with a screenshot of the error message.
Q: How do I top up my account in the app?
A: Go to the shop section and choose the club for which you want to top up. Choose your desired product and follow the checkout process which will take you through to the payment site. You can pay with credit card, Apple Pay and Google Pay.
Q: I changed clubs and it has been updated on golfbox, but it is not updating on golfmore, how long does it take to change?
A: Your new golf club and golf ID isn't automatically synchronized from Golfbox to GolfMore. You need to let us know you email and new Golf-ID in order for us to change it on your account. Please send this to us in an email on support@golfnext.com. Then we will make the necesarry change.
Payment as a Player
Q: How do I pay for balls at the driving range?
A: The best way is to download the GolfNext app and top up your driving range account for the golf club or driving range in question. They will have multiple products and amounts for you to chose from, and the price is often less per ball than if you pay by credit card at the dispenser. However, credit card whether physical or digital via Apple and Google Pay is also an option for you to use at the driving range. In selected markets you are also able to pay via a mobile payment provider (e.g. Vipps, MobilePay, Swish). In most cases you can also pay for a code in the reception or pro shop, which you can then enter in the driving range terminal.
Q: My payment went through, but I didn’t get any balls. What do I do?
A: This can happen if the connection to the ball dispenser is temporarily interrupted. First, check if the machine shows an error message. If it doesn't it is typically a sign of the ball machine being empty. If the money has been charged, contact the club’s reception – they can see the transaction in the system and either dispense balls manually or issue a refund.
Q: Can I get a refund for a failed transaction?
A: You need to contact the golf club in question regarding any refunds, as the transaction is between the player and the golf course. GolfNext is solely the technical provider and does not handle the money.
Q: My card was declined at the payment terminal. What can I do?
A: Contactless payment (tap) is the fastest method. If your card is declined, try inserting it instead. Check that your card hasn’t expired and that your bank hasn’t blocked international transactions, as GolfNext terminals are processed through international providers. If you are not able to pay at the machine, please look for a member of staff who can provide you with a driving range code.
Q: Which payment methods are accepted?
A: On our kiosk and driving range terminals, you can pay by creditcard, or local mobile payment providers like Vipps, MobilePay and Swish. In our app you can also pay with Apple and Google Pay. Do you have an active voucher for greenfee, buggies etc. then you can also use this as payment by scanning it in the check out process on our kiosk.
Q: Can I get a receipt for my purchase in the app?
A: You will receive a reciept by e-mail every time you purchase balls at a golf club using the GolfNext platform.
Q: I've paid, but my voucher isn't showing in the app
A: Please contact the golf club staff - they will be able to issue you a new voucher free of charge or give you back your money.
Q: Can I use my app points at any driving range that has the GolfNext system?
A: No - your points are always tied to the club from which you bought them. You buy point directly from the golf club, not through GolfNext. You can always check your wallet in the app to see how many points you have available for each golf club or driving range.
Driving Range
Q: The ball dispenser isn’t working. What do I do?
A: Try a different ball dispenser if one is available. Contact the club’s reception – they can restart the machine. If you’ve already paid, the reception will make sure you get your balls or your money back. If you can hear the machine trying to dispense balls, but nothing comes out - it typically indicates that the ball machine is empty and you will have to contact staff.
Q: How do I know if the driving range is open?
A:The golf club determines who can use the driving range, and when it is open or closed. If the golf club does not have the driving range opening hours on their website, you can contact them to hear about their driving range opening hours. If the driving range is closed, you will see it on the payment terminal at the driving range.
Q: Can I reserve a spot at the driving range?
A: You cannot reserve a spot at the driving range - it is first come first serve unless the golf club has determined otherwise. Please note that a few select driving ranges are for members only - on these driving ranges you will not have the opton to pay by credit card, and only members are able to dispense balls.
Self-Service Kiosk
Q: The kiosk screen isn’t responding. What do I do?
A: Contact the golf club staff. Staff can restart the kiosk, which resolves most issues. If no staff is present in the golf club, please call GolfNext (+45) 70 70 79 99
Q: Can I check in at the kiosk without a prior booking?
A: Yes you can - if the club allows it, and there are vacant tee times on the course, you can check in on site via the GolfNext kiosk as well as renting buggies, rental sets and more.
Q: The kiosk shows my booking, but it can’t be confirmed. What do I do?
A: If you are running late to your tee time it will dissapear on the kiosk. The club determines how late you are allowed to show up and still be able to confirm your tee time. However, if the booking shows, but you are not able to confirm it. Please contact the golf club staff. If they are not there - please contact them after your round to settle the payment of your golf round.
General Questions
Q: Who do I contact if I have problems at the golf club?
A: Always contact the golf club’s reception first. They have access to the systems and can resolve most issues immediately. If the club can’t help, they can contact GolfNext support directly.
Q: Where can I find GolfNext’s contact details?
A: You can reach us at support@golfmore.eu or call (+45) 70 70 79 99. We’re available on weekdays. Our AI Support Agent Caddie is always ready to help you on our website if you have issues outside of opening hours.
Q: Is my payment information secure?
A: Yes. We never store card details. All payments are processed securely through certified payment providers (Worldline/Verifone) that comply with PCI DSS standards.
Q: I can't find my club in the shop. What should I do?
A: This is due to the golf club not having any products for sale in the GolfNext app. Unfortunately, you can't fix this issue yourself. Contact your club or GolfNext, who can help resolve the issue.