GolfNext FAQ - For Golf Club Administration

Driving Range – Administration

Q: The ball dispenser is offline. How do I troubleshoot?

A: Check the basics: 

• Restart the Terminal: Power cycle the terminal by turning it off and on. This is done by opening up the driving range door, unplugging and replugging the power cable. Please wait 10-15 seconds inbetween. 
• Check Network Connection: Ensure the terminal is connected to the internet (Ethernet or WiFi, as configured).
• Verify Power Supply: Make sure the terminal and any connected devices (e.g., ball dispenser, modem) have power.

Q: How do I change the price per ball/portion at the driving range?

A: Basket sizes are managed in two different places - physically on the ball machine AND in the GolfNext admin panel under 'Prices'. It is important that these two match in order for you to dispense the amount of balls that your terminal is showing on the payment screen. 
In the 'prices' section you can change the price for each basket size. This is also where you can setup dynamic pricing if you want varying prices throughout the day. 

Q: The dispenser is delivering the wrong number of balls. What do we do?

A: The dispensing amount is off on the ball machine - make sure to set the ball machine to deliver the same amount of balls as you have set the basket sizes to in the GolfNext admin panel. 

Q: How do I view statistics on ball sales and revenue?

A: You can check these three reports under 'Driving Range' -> 'Reports' 

• Payment Report - In this report, you can see a summarized balance of how much has been paid via credit card, MobilePay/Swish, and portal sales (app) in the selected period, and the individual days are also broken down below the report.

   

• Accounting Report - In this report, you can see a summarized balance of how much has been paid via credit card, MobilePay/Swish, and portal sales (app) in the selected period. In addition, the number of redemptions on codes for the respective products (basket sizes), staff, etc., is shown. Finally, an overall status is given for the balance of points in circulation (accumulated/consumed) and the new balance.

   

• Management Report - The management report shows the following graphical views:

  • Total ball dispensing per payment type

  • Activity report per day in the period

  • Busiest time of day (hour by hour)

  • Busiest time of the week (day by day)

  • Sales (staff sales and portal sales) in the period

  • Free products via admin/staff

  • Use of points

  • Codes

  • Top 10 purchases via the app

   

Q: We’re having network connectivity issues with the dispenser. What do we do?

A: Make sure that the ethernet cable is plugged in. If it is, and the internet still isn't working, please check if the cable is providing internet. This can be done by plugging the ethernet cable into a laptop and checking if it provides internet. If it doesn't, you have a local internet issue. If the ethernet cable is working fine, please contact us, so we can try to figure out where the issue lies.

Q: How do I add free balls/bonus to a member? 

A:Go to Sales > Free Balls and follow these steps:

1. Create a product – Click 'Create Product', fill in the name, price (0 if free), VAT, validity period, and usage limits, then click 'Create'.
2. Assign the product – Click 'Add Free Balls', select the product, and enter the member's Golf-ID or email. For multiple members, you can upload a CSV file to make the process faster (max 950 members per upload).
3. Confirm – Click 'Add Free Balls' to finalize. Members will automatically receive an email notification.
4. You can read about the entire process in this article
   
   

Q: Our terminal needs to be moved indoors for winter. What should we do? 

A: That is great - the only thing you need to make sure is that the terminal is provided with power and internet during the winter as well. If you shut down your terminal for the entire winter, it might not be able to turn back on when the season starts again, due to built in safety measures in the payment terminal. 

Q: How do I remove a top-up that was made by mistake? 

A: Simply do a top up again for the same amount but with a minus (-) in front of the amount. That will cancel out the top up. Please note that the player will be notified of these top ups. You can send them an e-mail to avoid confusion.

Q: The driving range machine says "Unable to resolve host api.golfmore.eu. No address associated with hostname," and the purchase fails.

A: This issue is typically caused by a poor internet connection. Please check if the router has a proper signal, restart it, or wait for the signal to improve.

 

Self-Service Kiosk – Administration

Q: The kiosk has frozen. How do I restart it?

A: Please open the kiosk and turn off the power supply. Wait 10-15 seconds and turn it back on. This should fix the issue. Please report it to GolfNext even if the reboot fixes the issue at support@golfnext.com as we would like to know whenever this happens. 

Q: How do I update prices and products on the kiosk?

A: All of your products are managed on our admin site for the kiosk admin-kiosk.golfnext.com 
This is where you set up your rental products and the prices of these. Please note that you have to setup the main product first, and then all the variants that you have physically afterwards. For example - if you have 16 buggies in your fleet, you need to setup a product called buggy in the 'products' section. Then you need to create each individual buggy in the 'Physical units for rent' section, so they can each be tied to an NFC card.
This is also the case for, for example, rental sets. In this case you need to create different products depending on how many different types of rental sets you offer. So the products could be:

• Right handed set - Female

• Left handed set - Female

•  Right handed set - Male

• Left handend set - Male

• Right Handed set Junior 

• Left handed set - Junior

Then afterwards, you set up each individual set for rent on the kiosk.

Greenfee prices are pulled directly from your tee sheet provider, so in the GolfNext admin site, you are only able to setup discounts and rules. 

Q: The kiosk isn’t printing receipts. What do we do?

A: Start by checking the following:

1. Check the indicator light on the side of the printer:
   • Green – The printer is working correctly.
   • Yellow – Paper jam. There is likely a small strip of paper stuck inside.
   • Orange – Printer error. Unplug the power and restart it. If the issue persists, please contact us, then we will check the printer and look into the issue further. 

To reinsert the paper of the receipt printer:

1. Lift the top of the printer and remove the paper roll.
2. Close the lid and feed the paper through the green slot — the printer will automatically pull through approximately 20 cm of paper, and the indicator light should then turn green.
3. Print a test receipt from the admin panel to verify the paper is loaded correctly. The paper should be loaded with the printable side facing up.

 

Q: Can we customize the kiosk’s design and content for our club?

A: No sorry - the user interface of the kiosk is not customizable for each individual club. The screen looks the exact same in all clubs, you can only customize the contents you put in each section. 

Q: Prices from GolfBox aren't syncing to the terminal. What do we do? 

A: If you have just made the change then you need to sync with Golfbox in order for the changes to take effect - this is done under 'Play' -> 'Courses' -> 'Sync with Golfbox' in the bottom right hand corner. Otherwise the changes will not take effect until overnight when our servers sync with those of golfbox.

Voucher Management System (VMS)

Q: How do I create new vouchers?

A: Getting the right order of the process is the most imortant thing, otherwise the setup is quite simple. Start by making sure you have products / resources to make the vouchers eligible for. Then you need to setup your voucher template - this is done through 'Vouchers' -> 'Manage' -> 'Voucher Templates' -> 'Add New Voucher Template'. Once this process is done, you can go to the 'Vouchers' section and create a new voucher order to send to a player. 

Q: A player says their voucher doesn’t work. What do I check?

A: Seach for the player profile in the GolfNext admin system. You will be able to see which vouchers the player has on their profile to use. If the voucher is not there it is either inactive, past its 'valid to date' or transferred to a different user. The latter changes the code of the voucher which makes the original obsolete. This is done to avoid misuse of vouchers.

Q: How do I view an overview of all active vouchers?

A: Go to the reports section and choose the 'Vouchers issued' report. In here you can set the exact parameters for the report you want to see, among other things, active vouchers. You can also set up parameters for how many rounds can be left on a voucher, and get information on member club, issued by, issue date and valid until date. 

Q: Can we sell vouchers online?

A: Yes you can! Any product that you setup in the Portal Sales section will appear in the GolfNext app, for anyone looking at products from your specific club. You can find the Portal Sales section in the 'Manage' tab in the GolfNext admin system. 

Q: How do I extend the expiry date on a voucher? 

A: You cannot edit the 'valid until date' on a voucher. This is done to avoid misuse. 

Q: How do I deactivate a voucher code? 

A: Simply search for the voucher code in the GolfNext admin panel and toggle the 'inactive' button on the right hand side of the screen. 

 

App Administration

Q: Our golf club is not visible in the GolfNext app shop - why is that? 

A: You haven't put any products up for sale in the GolfNext admin system then. For vouchers, you can list products for sale under 'Manage' -> 'Portal Sale'. For driving range products - these are set up in the 'Sales' section in 'Top Up'. 

Q: Players are reporting bugs in the app. What do we do?

A: Ask the player to check for updates in the App Store/Google Play. If the issue persists, send us a description and a screenshot or video at support@golfmore.eu. Please include the make and model of the device used, as well as the software version of IOS or Android running on the device. We prioritize app bugs highly.

Q: Can we customize the app’s content for our club?

A: You can only customize what is shown in the shop section when players select your club. 

Q: How do I merge two player accounts? 

A: You can't merge accounts - please contact support@golfnext.com and let us know which accounts to merge

Q: How do I add a new administrator? 

A: You can't add new administrators. Please contact support@golfnext.com with the persons name, e-mail address and preffered password in order to setup a new admin user. 

Q: A player cannot find the club in the shop. What should we check?

A: Check whether your club has created products that are available to players in the app. Also verify that the product has not expired or is only available to a specific group. If everything looks correct, the player may have two profiles with the same login, which can cause issues. In that case, contact GolfNext, who can merge the player's accounts into one unified profile.

 

Simulator Management

Q: How do we connect a new simulator to GolfNext?

A: You need to contact us regarding the setup of our software on your simulator. We will set it up for you in about an hour at an agreed upon time. We simply need you to give us access to use your simulator PC remotely, then we handle the rest.

Q: The simulator isn’t showing bookings from the system. What do we do?

A: We will need to have a look at the setup. Please schedule a time with us where noone is using the sim and our developers will have a look at what might be causing the issue. 

 

General – Administration

Q: Who do I contact at GolfNext for support?

A: Email support@golfmore.eu or call (+45) 70 70 79 99 on weekdays. We typically respond within a few hours. For critical issues like system breakdowns, always call our hotline on the same number.

Q: Do you offer support in languages other than English?

A: Yes. Our support team handles inquiries in Danish, English, Swedish, and Norwegian. Inquiries in other languages we will try to handle to the best of our abilities with the technology available to us. You can always chat with our AI Agent Caddie in any language. 

Q: How do we onboard new staff to the GolfNext systems?

A: We would love to take your new staff through a training session in order for them to learn the GolfNext systems, as we want you to use the full potential of our solutions. Please note that we do charge an hourly fee for the training of new staff. 

Q: Is there scheduled downtime or maintenance on the system?

A: No - our systems reboot once every 24 hours. This is setup to happen at night in order for this to not be an invonvenience for your members and guests.