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Stripe - Refund a mistaken purchase to a customer 

Sometimes a player might accidentally make a purchase of points at the wrong club, and it is then possible to refund this in the following way

To refund the amount to the player, you need the following information from them:
- Union number or email address (to find them in your admin system)
- Date of purchase
- The amount purchased
- The last 4 digits of the player's credit card
  • Log in to your Stripe account/portal and click on Payments:
 
  • Here you can search by date, amount, etc.
 
 
  • Once you find the transaction, you can issue a refund.
 
 
  • After refund, admin.golfnext.com is opened
 
 
  • Search for the player by DGU number and make a minus top-up for the amount to remove the purchase from the customer's GolfNext account.
 
 
Tell the customer that the money will be returned within a few days.